Our Mission
Our mission is to provide compassionate, personalised care that empowers individuals to live with dignity, independence, and fulfilment, whether in the comfort of their own homes or within one of our care home. We are committed to creating a nurturing environment where every individual feels valued, respected, and supported.
Through our domiciliary care services, we aim to deliver tailored, professional care that enhances the quality of life for those who choose to remain at home. In our care home, we strive to foster a sense of community and belonging, ensuring that residents receive person-centred care in a warm and welcoming setting. Our mission is guided by the principles of empathy, respect, and excellence, ensuring peace of mind for individuals and their families.
Our Commitment to you
Choice & Freedom:
Support each individual's spiritual and social needs to promote their overall well-being.
Provide regular activities both within and outside the care home,wherever possible.
Hold Resident, Family, and Special Interest meetings at least four
times a year, either online or in person.
Ensure all residents retain their rights as citizens, including the right
to vote, by adopting a human rights-based approach to care and support
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Always Putting You First:
Involving individuals in planning their care and support in partnership with us.
Regularly reviewing care plans and risk assessments.
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Responsive to Your Needs:
Gather feedback from residents and commit to listening and acting on it.
Seek input from family and friends, ensuring their feedback is heard
and addressed.
Provide ongoing support to family and friends during and after a
loved one’s move into the care home, partnering with them in care
planning and support throughout the individual's care journey.
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Excellence in Everything We Do:
A highly trained team, selected for their compassion and dedication.
Ensure all services are delivered in accordance with the Health and Social Care Act 2008
(Regulated Activities), updated in 2012, and the Care Quality
Commission (Registration) Regulations 2009.
Our Core Values and Principles
Person-Centred Care
Our core focus is always to place our residents at the heart of everything we do. We strive to achieve positive outcomes by encouraging residents to take an active role in their own care planning, ensuring their needs and preferences are central to every decision.
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Empowerment and Dignity
We believe that every individual deserves to be empowered through person-centred support. We are committed to respecting the rights of our residents by promoting choice, opportunity, respect, and dignity in all aspects of their care.
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Feedback and Continuous Improvement
We actively encourage feedback, suggestions, and recommendations from our residents and their families. This input helps us continually assess and improve the way we operate, ensuring that the service evolves to meet the needs and expectations of those we support.
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Personalised Care
Our responsibility is to provide personalised care packages tailored to each resident’s healthcare needs, preferences, and requirements. We collaborate with healthcare professionals to maximise our residents’ independence and encourage active participation in the community.
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Comprehensive Assessment and Ongoing Review
Prior to starting care, we conduct a thorough assessment of each resident’s needs and preferences to ensure we can meet their individual requirements. We commit to regularly reviewing care plans and adjusting support as needed to provide the highest quality of care.